These Terms & Conditions set out the legal context between you, the customer, and Flowers Putney, when using our website for ordering and delivering flowers in Putney and the surrounding areas. By placing an order through Flowers Putney’s website, you agree to be bound by these terms. Please read them carefully before making your purchase.
Orders for flowers and associated products can be placed through the Flowers Putney website using our online system. Upon placing an order, you are agreeing to purchase the selected items at the stated price, subject to these Terms & Conditions. Orders may be placed for delivery within Putney and surrounding areas as specified on the website. After you complete the online checkout process and submit your order, you will receive an on-screen confirmation and (where applicable) an electronic confirmation acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order.
All orders are subject to availability. In the event a particular item or bouquet becomes unavailable after you have placed your order, we reserve the right to offer a suitable substitution of similar style, value, and quality. We will make reasonable efforts to contact you using the information submitted during your order if a significant change is required.
Orders are accepted at our discretion. If your order is accepted, we will confirm acceptance and provide you with an estimated delivery time. If we cannot fulfil your order for any reason, such as delivery location restrictions or unavailable stock, we reserve the right to refuse, cancel, or refund your order without liability.
All product descriptions, images, and specifications on the Flowers Putney website are intended to provide an accurate representation. However, flowers are a seasonal and natural product; variations in colour, size, or appearance may occur. In circumstances where certain varieties are unavailable due to seasonal or supply issues, we may substitute with flowers of equal or greater value and suitable style, maintaining the overall appearance of the arrangement you have selected for delivery in Putney or surrounding districts.
All prices displayed on the Flowers Putney website are in Pounds Sterling (GBP) and are inclusive of VAT, where applicable. Prices are subject to change without notice, but such changes will not affect orders that have already been accepted. Delivery charges, if any, will be clearly presented and added during checkout before completion of your order.
Payment for online flower delivery in Putney is accepted via secure online payment methods listed on our website. Your payment must be authorised and received in full before your order is processed. We reserve the right to cancel any order for which payment has not been authorised, or where there is suspicion or evidence of fraudulent activity.
Flowers Putney delivers within Putney and to selected surrounding areas, as specified during checkout. We aim to deliver on your chosen delivery date, but delivery times cannot be guaranteed due to circumstances beyond our control, such as adverse weather, traffic conditions, or unforeseen events. If there is a delay or delivery cannot be fulfilled on your selected date, we will contact you to arrange alternative options.
It is your responsibility to provide accurate recipient details, including the full address and contact information. Flowers Putney cannot be held liable for failed deliveries resulting from incorrect or incomplete information supplied during the order process. If a delivery is not possible due to inaccurate details, we reserve the right to charge for redelivery.
Where flowers are delivered to a business, hospital, hotel, or similar locations, our responsibility ends with delivery to the reception or other designated point. We recommend you confirm flower acceptance policies with third-party venues in advance.
If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations are only possible if the order has not been dispatched or prepared. If your order is already in process, cancellation or amendments may not be possible.
For orders placed for Same Day Delivery, cancellation or amendments are only possible within 1 hour of placing your order, subject to operational feasibility. For orders placed in advance, please contact us at least 24 hours before the scheduled delivery date to request cancellation or amendment. We cannot cancel or amend orders that have already been dispatched or delivered.
If your order is eligible for cancellation, a full refund will be issued through your original payment method. Refunds may take up to 5 working days to process, depending on your payment provider.
Due to the perishable nature of flowers, we are only able to offer refunds or replacements if your product arrives damaged or is not as described. Please contact us within 24 hours of delivery, and include a photograph of the flowers so we can investigate and determine the appropriate resolution. Where flowers are proven to be faulty or markedly unsatisfactory, Flowers Putney may offer a replacement or a full/partial refund at our discretion.
Flowers Putney will not be held responsible for issues arising from incorrect handling, improper care, or insufficient watering once delivered. Detailed flower care instructions will be provided to help ensure the enjoyment of your arrangement.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password. You are liable for all activities that occur under your account. Please notify us immediately if you suspect unauthorised use of your account. Flowers Putney reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly where fraudulent or abusive activity is detected.
Flowers Putney will not be liable for any indirect, special, incidental, or consequential loss or damages resulting from your use of our online flower delivery service in Putney and surrounding areas, including, but not limited to, loss of profit, data, or goodwill.
We do not exclude or limit liability for death or personal injury caused by our negligence or for fraud. Our maximum liability to you in connection with any order shall not exceed the total amount paid for your order.
We strive to make our website user-friendly and secure, but can offer no warranty that our website or its content will be error-free or uninterrupted at all times. You are responsible for using suitable technology to access our website and prevent the risk of viruses or other damaging software.
Flowers Putney shall not be liable for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure results from causes beyond our reasonable control. Such causes include, but are not limited to, acts of God, war, strikes, accidents, fire, adverse weather, or shortages of materials or transport facilities.
Your privacy is important to us. Flowers Putney will process your personal data in accordance with current UK data protection and privacy laws. We use your information to process your order efficiently and to communicate with you regarding your order. Please review our Privacy Policy for detailed information on how your data is used and your rights under UK law.
All content on the Flowers Putney website, including text, images, product names, and logos, are the property of Flowers Putney or its licensors, and are protected under intellectual property laws. Any unauthorised use, reproduction, or distribution is strictly prohibited.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
We reserve the right to update and change these Terms & Conditions at any time. Changes will be effective as soon as they are posted on the Flowers Putney website. It is your responsibility to review these terms regularly to ensure you are aware of any updates. Placing an order after changes are posted signifies your acceptance of the current Terms & Conditions.
If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remainder will not be affected and shall continue in full force and effect. No waiver by Flowers Putney of any provision or right will be deemed a further or continuing waiver of such provision or right.
These Terms & Conditions apply to all customers in Putney and surrounding areas who use the Flowers Putney website for the purchase and delivery of flowers online. By purchasing from Flowers Putney, you confirm that you have read, understood, and agreed to these terms as set out above.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 218 Upper Richmond Rd, London, SW15 6TD.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Putney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Putney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
