At Flowers Putney, we pride ourselves on delivering only the freshest, highest-quality flowers to our valued customers in Putney and the surrounding areas. As your trusted local florist serving households and businesses nearby, we ensure every bouquet meets our strict freshness standards. Our Fresh Flowers Guarantee means you can order with confidence, knowing your satisfaction is at the heart of everything we do.
We carefully package each arrangement to ensure it arrives in pristine condition. However, if your flowers are damaged during transit or do not arrive as expected, please inform us as soon as possible—ideally on the day of delivery. To help us resolve your concern swiftly, please have your order details and photographs of the damage ready. We will assess the issue quickly, offering you the option of a replacement arrangement or a full refund, depending on your preference and the circumstances.
Our flowers are sourced daily and arranged by professional florists with care and expertise. We guarantee that your flowers will remain fresh and beautiful for at least 5 days from the date of delivery, provided that care instructions are followed. If you believe your flowers have not lasted as long as expected within this freshness window, please get in touch with us promptly. We may request photographs or details about how the flowers have been cared for, so we can identify and resolve the issue.
Your peace of mind is our priority. If you are unsatisfied due to damaged flowers or concerns about freshness, we offer flexible options:
Our team will guide you through the process, ensuring you receive a swift and fair resolution tailored to your needs.
We are dedicated to providing a seamless and enjoyable experience, but if you are unhappy with any aspect of our service or products, your feedback is invaluable for us to improve. To raise a complaint, please contact us with your order details and a description of your experience. We will acknowledge your complaint within one working day and aim to resolve all issues promptly and professionally. Where necessary, we may request additional information to fully understand and rectify the situation.
As a trusted local Putney florist, Flowers Putney continues to serve the community with care, integrity, and a genuine passion for fresh, beautiful flowers. Our returns, refunds, and complaints policies are designed to give you peace of mind—ensuring you always receive the quality and service you deserve. Thank you for choosing us to brighten your home or business with our distinctive floral arrangements.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
